Terms of Service
These terms govern your engagement with QEmerge, including the website, communications, and services offered by QLTen Collective LLC. In these terms, "we" and "us" mean QLTen Collective LLC, which operates QEmerge, and "you" means the person receiving the services (the client). Sessions are delivered by your facilitator on our behalf.
By engaging with the services, including visiting the site, scheduling a conversation, or contracting for sessions, you agree to these terms.
If you don't agree to these terms, please don't use the services.
Scope of services
QEmerge offers:
- A no-cost first conversation to determine fit.
- The full QEmerge program: ten eyes-closed sessions in all (six longer experiences and four shorter ones) over about six months, with reflective-practice recordings, and scheduling and check-ins handled directly by your facilitator.
The services are developmental and educational. Results vary from person to person and are not guaranteed. Please see the Disclaimer for clarification of what the work is and is not.
Eligibility
QEmerge is available to adults. By engaging the services, you confirm that you are at least 18 years old.
Payment
The fee for the full QEmerge program is the current founding rate, agreed in writing before the work begins.
When an organization purchases on behalf of a participant, the organization is responsible for payment, and the services are delivered to the named participant.
Payment terms:
- Payment may be made in full at the start or paid in installments, as agreed in writing.
- Accepted payment methods may include credit card, bank transfer, or other approved methods.
- Payment is processed through a trusted third-party payment processor. We don't store your card details ourselves.
Cancellation and refunds
- Full refund within 7 days of initial payment if no sessions have yet occurred.
- A prorated refund through your third session if you choose to end the work early.
- No refund after the third session, except in unusual circumstances at our discretion.
Any refund is returned to the original payer, using the original payment method where possible.
Sessions missed without at least 24 hours' notice may be forfeited at our discretion.
Rescheduling
Sessions can be rescheduled with reasonable notice. The practice operates on a loose two-week rhythm that adjusts for life.
Repeated last-minute rescheduling may affect the work, and we reserve the right to discuss continuation if patterns emerge.
Confidentiality
We treat all sessions confidentially, as described in the Disclaimer. How your personal information is collected and used is described in the Privacy policy.
You are likewise expected to maintain the confidentiality of any materials, recordings, or methods shared during the work, and not to redistribute them.
Recording
Sessions are not recorded. A session may be recorded only with the written consent of both your facilitator and you, and neither party will record a session without that consent. This is separate from the reflective-practice recordings provided as part of the program.
Intellectual property
The QEmerge materials that QLTen Collective LLC provides or produces, including recordings, documentation, frameworks, and the structure and content of the sessions, remain the intellectual property of QLTen Collective LLC.
What you write is yours. The journal entries, notes, and personal reflections you create during the work belong to you.
You receive a personal, non-transferable license to use QLTen Collective LLC's materials for your own development. Sharing, reproducing, or redistributing those materials without written permission is not permitted.
Non-transferable
QEmerge is delivered to one participant. Whether purchased by an individual or by an organization for a named participant, the services cannot be transferred to another person.
Limitation of liability
To the maximum extent permitted by law, our liability for any claim arising from the services is limited to the amount actually paid for the services.
We are not liable for indirect, consequential, or incidental damages.
You acknowledge that the work is developmental, not clinical, and that you're responsible for your own choices and well-being.
Governing law
These terms are governed by the laws of Utah. Any disputes will be resolved in Utah courts unless both parties agree otherwise.
Changes to these terms
These terms may be updated as the practice evolves. Continued use of the services after changes constitutes acceptance of any changes to the current terms.
Contact
For questions about these terms, contact [email protected].
Last updated: September 7, 2026